Computer failure has headlined in the media recently. With British Airways System down (and the lame excuse – that any IT specialist will tell you is far from what you’d expect from a company of this size) – there have also been several cybercrime attacks that have caused considerable difficulties to employees, customers, and the general public.
The cost of failure
The cost of recovery is easy to calculate when the situation arises with a System down: the number of engineers, multiplied by the number of hours (or days), multiplied by their hourly charge. In the case of a firm of accountants who had been hit by a cryptovirus with all their user’s equipment and their server encrypted, it cost them for two engineers for two days, to recover their systems, but the actual cost was well beyond that.
When people can’t work there will be a loss of business. If you’ve ever called a company to be told “Sorry, our system’s down, can you call back?” did you bother? Probably, you will have phoned another company instead right?
I was in one of many checkout queues at Tesco’s a few weeks ago when they had a power failure causing System down and we were all asked to abandon our trolleys and leave the store. A few people hung around outside waiting for the power to be restored, but most of us headed up the road to Sainsbury’s! I wonder how many of those that tried out an alternative store enjoyed the experience and now shop there instead.
When facing a System down you can suffer the loss of assets. Of course, it is often possible to recover data, but is it worth risking your valuable customer database, or your company accounts being lost forever? At what cost to your business?
It’s not just having a backup – they don’t always work as you anticipate and, depending on the backup system you utilize and the virus your system’s found, viruses have been recognized to pass on into backups too.
We’ve had new customers come to us with System down before with failed hard disks including their accounts, realizing that they had invoices to distribute, VAT to claim back or their twelve-monthly accounts to get ready. Whether or not we can get their data it requires time – understanding that could suggest fines from the Taxes man, cashflow delays and even more – everything adds up.
Your reputation is at risk with a System down
The 2015 Information Security Breaches Market research reports that the largest impact is to your reputation. You merely had to view the television during the last couple of weeks to see ex – passengers of British Airways lining up to openly declare that they might never fly BA again.
Nothing beats having an emergency plan!
Your best guard is to truly have a business catastrophe recovery plan with approaches for both prevention and response. You should know:
- How quickly data it’s more likely to take to restore fully
- Lost revenue
- Lost productivity
- One on one recovery costs
- The potential harm to your reputation
When you’ve determined all the above you’ll be set up to choose what must be contained in a small business continuity and catastrophe recovery plan.
You’ll know the financial, legal, reputational and, occasionally, the environmental impact of probable threats. On top of that, you’ll have considered those threats and also take avoiding action and decrease the threat considerably.
If you want assistance in building a business continuity plan, don’t be reluctant to contact our partner site www.topleveltraffic.com where you will find the very best digital business optimization.
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